Refund Policy
At Serenity Spa Solutions, we are committed to providing high-quality services and products to every client. Please review our refund policy carefully before making a purchase.
Refund Eligibility
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Purchases may be eligible for a refund within 30 days of the original purchase date.
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Refund requests must be submitted within this 30-day window to be considered.
Non-Refundable Purchases
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No refunds will be issued after 30 days of purchase, regardless of usage or circumstances.
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Services already rendered, partially used packages, or promotional/discounted services are non-refundable.
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Gift cards and prepaid packages are non-refundable and non-transferable unless otherwise stated in writing.
How to Request a Refund
To request a refund within the eligible period, please contact us with your purchase details:
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Proof of purchase may be required
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Refunds, if approved, will be issued to the original form of payment
Policy Updates
Serenity Spa Solutions reserves the right to update or modify this refund policy at any time without prior notice. Changes will be reflected on this page.
If you have any questions regarding this policy, please contact us directly. We’re happy to help.